FAQ’s

Our products are crafted from high-quality materials, including premium cotton, durable denim, and genuine leather. Each fabric is chosen for its comfort, durability, and style to ensure the best quality for our customers.

Standard shipping typically takes 3-5 business days. Expedited options are available for faster delivery. Once your order is shipped, you’ll receive a tracking number to monitor its progress. Delivery times may vary based on location.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination. Please check our Shipping Information page for details on available countries and estimated delivery times.

After your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on our website or the carrier’s site to monitor your shipment’s status and estimated delivery date.

Orders can be modified or canceled within 1 hour of placement. Contact our customer service immediately if you need changes. Once processed, orders cannot be altered.

We accept major credit cards, debit cards, and PayPal. For secure transactions, our payment system uses encryption technology to protect your information. We also offer various payment options for your convenience.

We are committed to sustainability and are working to increase the eco-friendliness of our products. We use responsibly sourced materials and are continually exploring ways to reduce our environmental impact in production and packaging.

Follow the care instructions on the garment’s label for best results. Generally, machine wash in cold water, tumble dry low, and avoid bleach. For leather items, clean with a damp cloth and store in a cool, dry place.

Contact our customer service team via email at info@stepsonlinestore.com or by phone at +1 (704) 305-1207 We’re available Monday through Friday to assist with any inquiries or issues you may have.